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Service Management Systems

(US Navy Blue Angels, San Francisco Fleet Week - Jeff M. Wang)

- Overview

Service Management Systems (SMS) are large modular systems that incorporate all or most aspects of a service-oriented organization. They are essential to IoT because SMS is the most effective data-transfer channel. 

Here are some examples of how SMS is enabling IoT:

  • Factories: IoT devices monitor equipment via digital inputs and outputs, sending time-sensitive alerts about changes in environment or equipment characteristics such as power, security, and temperature.
  • Sensors: IoT sensors can be integrated with SMS to receive anomalies. For example, pressure changes in a boiler or fuel levels in a burner can be notified to the manager via SMS.
  • Waking up devices: SMS is often used in current IoT systems as a “shoulder tap” to wake a device up and then put it into a transmission mode.

SMS involves:

  • Identifying and establishing a suitable framework for managing all projects
  • Project standards
  • Governance
  • Project management reporting


- Service Management Systems (SMS)

Service Management Systems (SMS) (also known as Management Systems, Network Management Systems, or backend systems) are the brains within an IoT architecture. 

SMS interacts with intelligent databases that contain intellectual capital information, contract information, policy information, manufacturing and historical data. 

SMS also support image recognition technologies to identify objects, people, buildings, places, logos, and anything else that have value to consumers and enterprises. 

Smartphones and tablets equipped with cameras have pushed this technology from mainly industrial applications to broad consumer and enterprise applications. The types of data these systems support and maintain continue to evolve.


[More to come ...]





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